Security at MindManager

MindManager is committed to upholding the highest industry standards for privacy and security.

MindManager’s approach to security

Data privacy

Data privacy

We enforce strict policies and access controls to protect PII, ensuring confidentiality and compliance with regulations.

Security processes

Security processes

Our processes cover business continuity, incident and vulnerability management, change control, and regular penetration testing to address risks and ensure reliable service delivery.

Identity management & authentication

Identity management & authentication

We implement SSO and industry-standard authentication protocols to streamline access management and enhance security.

Data encryption

Data encryption

We use advanced encryption for data in transit and at rest, to maintain confidentiality and integrity.

Backups and disaster recovery

Backups and disaster recovery

We have comprehensive backup and recovery strategies to minimize data loss and ensure rapid restoration in emergencies.

Offline version

Offline version

Our offline solution allows secure access to data in high-security environments, providing a competitive advantage in data accessibility and security.

MindManager is GDPR, SOC 2, and SOC 3 compliant

We are GDPR, SOC 2, and SOC 3 compliant.

For more information on the compliance that comes from our Amazon Web Services (AWS) implementation, you can visit: https://aws.amazon.com/compliance/programs/

Amazon Cognito has the following certifications: HIPAA eligible and PCI DSS, SOC, and ISO/IEC 27001, ISO/IEC 27017, ISO/IEC 27018, and ISO 9001 compliant.

FAQ

We offer enterprise-grade security features, scalability, and compliance frameworks to confidently meet the diverse needs of large organizations.

Do I have to use MindManager cloud services?

No, MindManager can be configured to run entirely offline, allowing you to store all your data locally on your computer or firewall network. While this may be a good option for organizations with higher-security needs, the offline version does not support cloud collaboration features like co-editing, sharing, MindManager Snap, publishing, MindManager Web, or MindManager for Microsoft Teams.

Do you have certifications for FEDRAMP, FERPA, HIPAA, FISMA, ISO, etc?

No, but if your organization requires one of these certifications to store data in cloud applications, MindManager can be configured to run entirely offline, allowing you to store all your data locally on your computer or firewalled network. This may eliminate the need for these certifications as your data can be governed under your existing security policies for data in your organization's local network.

What account information data do you store?

See our privacy policy for details on what is stored.

How do you use account data?

See our privacy policy for details on how we used your account data.

Can I disable specific features that pose a security risk?

Yes, many features that could pose a security risk can be individually disabled in the administration interface and/or when deploying the software. This allows your organization to fine-tune the level of risk you wish to take. For example, if your organization only uses Microsoft services, you can disable all cloud storage locations except OneDrive and SharePoint.

Where is my data hosted/stored?

MindManager is primarily document-based. MindManager Maps can be stored on local and global network drives.

MindManager also offers secure map storage and sharing via MindManager Files, our integrated cloud storage for MindManager maps. Maps are stored on AWS Frankfurt and AWS Dublin for hot backup and swap over.

In addition, there are third-party integrations with Microsoft SharePoint, OneDrive, Box, Dropbox, and Google Drive. For co-editing, maps are temporarily moved to the MindManager co-editing service (AWS Frankfurt and AWS Dublin for hot backup and swap over). The usage is optional and requires availability and authentication to these platforms.

MindManager Files and third-party integrations can be disabled in the MindManager administration portal.

Do you have data centers in the United States?

No, but if your organization requires US-based data centers, MindManager can be configured to run entirely offline, allowing you to store all your data locally on your computer or firewalled network. This may eliminate the need for a US-based data center as your data can be governed under your existing security policies for data in your organization's local network.

Can customers access and download their data stored in MindManager Files?

Yes, Maps stored in MindManager Files can be saved locally, on global network drives, or through third-party integrations with Microsoft SharePoint, OneDrive, Box, Dropbox, or Google Drive.

How is customer data separated/hidden from other customers?

A secure multi-tenant environment separates all customer data via AWS. Each tenant's data is identified by ID, and all data is divided based on tenant ID.

Do you support using existing customer-based single sign-on (SSO) solutions for integrating with your service?

Yes, you can set up MindManager to allow sign-in using your existing identity provider. This means your employees' MindManager accounts will adhere to your security policies, including multi-factor authentication (MFA). MindManager supports integration with the following single sign-on (SSO) solutions: Microsoft Entra ID (formerly Microsoft Azure) with OpenID, Google GSuite with OpenID, Microsoft Entra ID (formerly Microsoft Azure) with SAML, and Okta with SAML.

What is your disaster recovery strategy?

MindManager has a comprehensive disaster recovery plan that includes:

  • Alternative storage and processing sites: These sites have equivalent security and processing measures/capacity as the primary site.
  • Switch-over procedures: Detailed processes and procedures are in place to switch over to alternative sites and processing facilities if needed.
  • Recovery procedures: Processes and procedures are established to recover operations back to the primary site.

The disaster recovery plan is tested annually. Backups are performed weekly in full and daily as incremental or perpetual incremental backups using an automated system. MindManager employs a hot-standby strategy between two geographically distributed AWS locations in the EU (Frankfurt and Dublin).

What measures are in place to prevent unauthorized access to the application and ensure access is limited to authorized personnel only?

Role-Based Access Control (RBAC) controls access to all infrastructure environments. RBAC operates on the principles of least privilege and need-to-know, ensuring that only authorized personnel have the necessary access to perform their job functions.

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